Customer operations professionals who become an extension of your business.
Support, customer success, SDR and back office professionals who work inside your team, systems and workflows. Recruitment, payroll and HR stay with us.
- 48h
- Average time from sign-off to fully embedded and operating.
- 3x
- Faster than traditional in-house hiring cycles.
- 60%
- Cost reduction against an equivalent local hire.
Time to a working professional
- Aligned Front48 to 72 hours
- Freelance or Upwork1 to 3 weeks
- Traditional BPO2 to 6 weeks
- Recruitment agency4 to 8 weeks
- Internal hiring8 to 16 weeks
Teams we support in North America, Europe, Australia, the Middle East and Africa.
SimplyMary
Oversee
BURGA
Bola.ai
Verve Copilot
Smartinstinct
Reformed
Elavate
GetDandy
ZugoBike
HealthMosaic
WellzOn
Clearbit
DNG Property
Alcamie Elements
Lumina Serums
Vexivo
Conor Harris
Ready Platform
Everything your operations need
Start with one professional on one function. Add roles as the volume justifies it.
Customer support
Email, live chat, billing, subscriptions, escalations and order management.
Technical support
Account troubleshooting, platform issues, bug investigation and escalation coordination.
Customer success
Onboarding, retention, account support and adoption programmes.
Billing support
Disputes, payment issues, subscription changes and refund management.
SDR support
Outbound prospecting, lead qualification and pipeline support.
Appointment setting
Inbound and outbound booking that keeps calendars full.
Administrative support
Executive admin, scheduling, correspondence and daily coordination.
Back office operations
Data entry, process execution, reporting and operational administration.
Already fluent in your stack.
Zendesk
Freshdesk
Intercom
Gorgias
Shopify
HubSpot
Zapier
Make
Clients on the record
Heads of support and founders, in their own words.
AileenCo-Founder, Verve AI Justin RamsaranCEO and Co-Founder, HealthMosaic Paul WalshHead of Customer Experience Amrish PatelFounder, WellzOn Jay BirosFounder & CEO, SmartInstinct.com Margo ClevelandHead of Customer Success, Clearbit
Our Zendesk setup had real gaps. We needed more automations and triggers, and reporting gaps made it hard to get the visibility we needed. Ossama built out what we needed and, rather than just handing over a finished setup, worked through several of them with me directly so I could maintain the system myself. He was responsive and patient, always happy to explain the reasoning behind a setup rather than just implementing it and moving on. We have seen a real reduction in manual work for our team, as well as enhanced reporting. I would recommend Aligned Front without hesitation.
Alexandra ParryDirector of Operations, OverseeWe recently worked with Ossama to customize and automate Gorgias for our e-commerce business, and the results exceeded our expectations… we now have a more streamlined, automated system that is saving time and improving our customer experience.
Ossama is an extremely professional and proficient member of our customer service support team. He took on all of our complex product troubleshooting frameworks and all other customer service systems instantly.
Ossy did excellent work supporting our customers. He was responsive, followed processes carefully, and handled issues calmly and professionally. He is easy to collaborate with and communicates very well.
Most clients meet their matched professional within 48 hours of the first call.
Book a discovery callBuilt for how you actually scale
Most clients start with one professional and grow from there.
Dedicated professional
One professional embedded in your team. For a first hire or a single function you need covered now.
- Support, CS, technical support, SDR or admin
- Recruitment and screening included
- Payroll, HR and replacement support included
Dedicated team
Several professionals on one function or across mixed operations.
- Support, success or mixed operations team
- Coordinated onboarding across the team
- Scale up or adjust roles as you grow
Managed team
A dedicated team with a team lead, optional QA oversight and structured reporting.
- Dedicated team lead
- Optional QA oversight
- Structured reporting cadence
Systems and projects
Platform configuration, workflow design and automation work, project based or ongoing.
- Zendesk and Freshdesk administration
- Intercom and Gorgias configuration
- Zapier and Make implementation
Also from Aligned Front: post-production
Editing, motion graphics, 2D animation, colour grading, AI video and creative design, handled by one team.
- Video editing
- Motion graphics
- 2D animation
- Colour grading
- AI video production
- Creative design
Book a discovery call
Fifteen minutes on your volume, tools and coverage hours. Matched professionals usually follow within 48 hours.
- Who manages the professional day to day?
- You direct priorities, workflows and training. We handle recruitment, payroll, attendance, HR and replacement support.
- How quickly can someone start?
- Matched professionals are usually presented within 48 hours, and most engagements go live within 48 to 72 hours of sign-off.
- What happens if a professional is unavailable?
- Replacement support is included in every package. We coordinate cover so your queue keeps moving.
Prefer email? [email protected]